Value 4: Customized performance is not enough: This is an axiom for us, and it is also true for most companies in Italy and around the world.

So which is the "strength" of the company? It is the ability to serve and look forward to the future, both in terms of technology and proactive assistance.

From customization to personalization. If customization is to allow customers to decide between different solutions, personalization is proactive: when suppliers know their customers’ needs and consumption information and can provide them with solutions based on this information , Personalization will occur. Personalization is an additional service designed to surprise and satisfy you.

It is by listening to our customers that we realize that a requirement is constantly emerging: customization.

Please note: the personalization of work tools is not a habit, nor is it any "more" related to performance.

Instead, it deals with the performance itself, because it adjusts the instrument according to the actual needs of the customer, materials, production rhythm, and the autonomy of the technicians.

The ancient habit of listening personalization is nothing new to us, and it has never been an option. In fact, it stems from SCHIATTI's special tendency to always place itself next to its customers, as a partner, not just as a supplier.

Value 5: Transformation From technology to industrialization: The growth of individuals and companies involves progress and evolution, but there are also some losses. If, as far as people are concerned, what we leave behind is the ingenuity and ease of wisdom and experience. What is usually lost in the transition from craft to industry is the originality of the product, manual skills and attention to everyone, a single customer.

Unless the industry in question is SCHIATTI.

On each machine, with the care of craftsmen, we have adjusted our structure and processes according to the changes in company size, but we have also decided to maintain a professional approach focusing on customers and individual machines.

This allows our customers to choose from a clearly defined range of solutions, and can also jointly create "manual" solutions suitable for their production volumes, processes, etc.

From manual skills to automation In the company's 50-year history, evolution is a process that also involves our machines for processing glass and ceramics.

While maintaining fixed-point reliability, our machines have made advancements in technology and innovation.

The direction of this progress is of course automation: in response to the requirements of Industry 4.0 and can guarantee significantly improved safety and performance, automation can well reflect the significance of the transition from technology to industry in the technical field.

What remains the same: service and trust our approach to customers, and our role as interlocutors and partners in its business construction have not changed.

A "face-saving" company, regardless of its size or turnover, its reliability will not decrease.

We all make money by experience, innovation and efficiency.

Value 6: Trust Trust is worthwhile, and all companies require trust: However, customer trust is not what you can ask for, but what we think we must get.

We believe that trust is a goal, because when customers grant trust, it is always a sign of appreciation for products (our machines), processes, and people that have consolidated over time.

Trust our machine. A reliable machine is a durable machine. It will actually return its promise on paper. It accompanies the customer’s production process in a smooth manner, without continuous maintenance measures, and no difficult settings. Wait.

Trust in a company is also a relationship that must be interpreted in a more general macroscopic view: the value of the brand is recognized.

Reliability, service, simplicity and performance are the concepts of SCHIATTI, so they are transferred to every machine it uses to process glass or ceramics.

This relationship of trust in the team applies to the entire team as well as to individual reference personnel related to the procurement process and the technical and maintenance phases. Trusting us not only means determining the results, but also counting on the help and proactiveness of people who are ready to understand, create and grow together.

The journey is not over yet. See you next value!

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